Your privacy matters to dkwin. This policy explains exactly what data we collect, why we collect it, how we use it and what rights you have as a dkwin player in Bangladesh.
Our Commitments
Before you read the full policy, here's a plain-language summary of the six core privacy commitments dkwin makes to every player in Bangladesh.
Every piece of data you send to dkwin — from your registration details to your payment information — is protected by SSL encryption. Your data travels securely between your device and dkwin's servers at all times.
dkwin does not sell, rent or trade your personal information to any third party for marketing purposes. Your data is used only to operate your dkwin account and improve your experience on the platform.
dkwin only collects the data that is genuinely necessary to run your account, process your payments and comply with legal requirements. We don't collect data for the sake of it on dkwin.
Your personal data is stored on secure, access-controlled servers. dkwin limits internal access to your data to only those staff members who need it to perform their job functions on the dkwin platform.
dkwin only uses your data for purposes you have consented to. Where we need to use your data for a new purpose, we will ask for your consent before doing so. You can withdraw consent at any time by contacting dkwin support.
You have the right to request a copy of all personal data dkwin holds about you. You also have the right to request deletion of your data, subject to legal retention requirements that apply to dkwin as a gaming operator.
dkwin is an online gaming platform operating at dkwin.today, serving players across Bangladesh. We offer a wide range of games including slots, live casino, fishing games, sports betting and more. When you register and play on dkwin, we act as the data controller responsible for your personal information.
This Privacy Policy explains how dkwin collects, uses, stores and protects the personal data of every player who uses the dkwin platform. It applies to all interactions you have with dkwin — whether through our website, mobile app or customer support channels.
Plain language commitment: dkwin is committed to being transparent about how we handle your data. If anything in this policy is unclear, contact dkwin support and we'll explain it in plain language.
dkwin collects only the personal data that is necessary to operate your account, process your transactions and comply with our legal obligations. The categories of data we collect on dkwin are as follows:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Required |
| Contact Data | Mobile number, email address | Required |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Required |
| Technical Data | IP address, device type, browser type, operating system | Automatic |
| Usage Data | Games played, session duration, betting history on dkwin | Automatic |
| Communications Data | Support chat logs, emails sent to dkwin support | When used |
dkwin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law or for responsible gaming purposes.
dkwin collects your personal data through the following channels:
Your control: You can choose not to provide certain optional data on dkwin, but this may limit your ability to use some features of the platform, such as withdrawals above certain thresholds.
dkwin uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that you have not been informed about. The main reasons dkwin uses your data are:
dkwin will only send you promotional communications — such as bonus offers and new game announcements — if you have opted in to receive them. You can opt out of marketing communications at any time by contacting dkwin support or updating your account preferences.
dkwin does not sell your personal data to any third party. We share your data only where it is necessary to operate the dkwin platform or comply with legal requirements. The third parties dkwin may share your data with include:
Third-party standards: All third parties that dkwin shares data with are required to handle your information in accordance with applicable data protection standards. dkwin does not permit third parties to use your data for their own marketing purposes.
dkwin uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help dkwin remember your preferences, keep you logged in and understand how you use the platform.
The types of cookies dkwin uses include:
You can control cookie settings through your browser. However, disabling essential cookies may prevent you from using certain features of the dkwin platform. dkwin does not use cookies to track your activity on other websites.
dkwin retains your personal data for as long as your account is active and for a period after account closure as required by law. As a gaming operator, dkwin is typically required to retain transaction records and identity verification data for a minimum of five years after account closure.
After the required retention period has passed, dkwin will securely delete or anonymise your personal data so that it can no longer be linked to you. If you request deletion of your data before the retention period has expired, dkwin will delete all data that is not subject to a legal retention requirement and restrict processing of the remaining data.
Retention note: dkwin keeps your data only for as long as necessary. We do not hold onto personal information longer than we need to on dkwin.
As a dkwin player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting dkwin support:
Player Rights
These rights apply to every dkwin player in Bangladesh. Contact dkwin support to exercise any of them — we'll respond within 30 days.
You can request a full copy of all personal data dkwin holds about you at any time. dkwin will provide this within 30 days of your request.
If any personal data dkwin holds about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
You can request that dkwin delete your personal data. We will do so unless we are legally required to retain it for a specific period.
You can ask dkwin to stop using your data for certain purposes while a dispute or request is being resolved, without deleting it entirely.
You can request that dkwin provide your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
You have the right to object to dkwin processing your data for direct marketing purposes. We will stop immediately upon receiving your objection.
dkwin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:
While dkwin takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your dkwin account has been compromised, contact dkwin support immediately and change your password.
Your role in security: You can help protect your dkwin account by using a strong, unique password, enabling two-factor authentication and never sharing your login credentials with anyone.
dkwin is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on dkwin or attempt to use the platform in any way.
If dkwin discovers that personal data has been collected from a person under 18, we will immediately close the associated account, delete all related personal data and, where applicable, report the matter to the relevant authorities. If you believe a minor has registered on dkwin, please contact dkwin support immediately so we can take action.
Age verification: dkwin uses identity verification procedures to confirm the age of players. Providing false age information during registration is a violation of dkwin's Terms and Conditions and may result in legal consequences.
dkwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the features available on the dkwin platform. When we make material changes, we will notify registered players via their registered contact details and publish the updated policy on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how dkwin protects your personal data. Your continued use of dkwin after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how dkwin handles your personal information, please contact the dkwin support team. We are available 24 hours a day, 7 days a week and will respond to all data-related requests within 30 days.
For questions about responsible gaming tools or self-exclusion on dkwin, please visit our Responsible Gaming page. For the full terms governing your use of dkwin, please read our Terms and Conditions.